FAQ

What style pillowcase do we sell? 

Our pillowcases are made to fit any international standard size pillow and comes in both an Envelope style (50x75cm) and an Oxford style that includes a 5cm border (50x75+5cm). 
Our Envelope style pillowcases come with a delicate zip and our Oxford style pillowcases have a folded tuck flap opening to secure the pillow.

What type of silk do we use?

All of our silk products are 100% pure Mulberry silk, highest grade (6A) long fibre.

What is the difference between silk and satin?

Silk is a 100% natural fiber. Satin is made of a blend of fibers, mostly synthetic materials (man-made materials) such as nylon or polyester, with the price much lower than silk and without all the benefits silk can offer as a natural product.

Do your silk pillowcases come packaged? 

Because everyone deserves a bit of luxury, all of our silk pillowcases come beautifully packaged in a gift ready box. The perfect gift for any occasion.

What weave do we use? 

Silk can be woven into different weaves. We use top grade 100% silk material, in a charmeuse weave.

How do you measure thread counts of silk? 

Thread count is a quality measuring standard for cotton, not silk. Thread-count is not as important in silk products as it is for cotton, as in silk threads can vary greatly in terms of diameter and length. Silk quality is measured by it’s weight, and momme (fabric weight/thickness) is the traditional density unit for silk. The higher the momme number, the heavier and better quality the silk. Most in the market are between 12 to 16 momme, but ours is 22 momme, the best weight for durable pillowcases. If you take proper care of your pure silk pillowcase it can last for years.

Is silk easy to care for? 

Surprisingly, it is easier than most people think. Place your LOVESILK pillowcase in the washing machine, we recommend using our LOVESILK washag for extra protection, with a mild or sensitive detergent in the form of a liquid detergents, put on a deing blicate cycle, tumble dry using the dryer's low temperature delicate cycle with fabric softener and it will turn out soft and nice. If you air dry the item you might need to iron it with low heat by turning the pillowcase inside out and ironing on the back to restore it’s shine and softness. The water temperature mustn't exceed 30 degree celsius .

How do I become a stockist?

We’d are excited to take on new stockist and offer a great starter package. Please contact us at info@lovesilkpillowcase.com. to find out more 

Refunds and returns?

If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement.

If you change your mind and wish to exchange an item for a different color, that's no problem. To be eligible, your item must be returned within 30 days of purchase. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. We will charge a small freight fee to dispatch your replacement, depending on your location.

We take quality very seriously. Our products are made with high grade certified silk, if you are unsatisfied in any way, please contact us at info@lovesilkpillowcase.com.